Customer Baggage Help
Sounds great, how does it work?
The process is fairly simple, you start by dropping off your bags at CBH collection points at 31 west 46th street between 5th & 6th avenue. You can store them at CBH until you’re ready to leave and have them taken to your car, your hotel or apartment.
Otherwise, you can schedule a home delivery by calling 212 840 0174 at least 45 minutes before leaving the mall. Hands free service is available everyday from 7AM to Midnight
Drop off your shopping bags at CBH Hands Free collection desk at 31 west 46th street between 5th and 6th avenue ( right next to 2bros pizza) .
All of your items will be securely sealed and stored in our premises by our staff, along with your contact information and delivery preferences. You can also schedule a pick up from your shopping store by calling our front desk and one of our agent will pick up your bags.
Have your bags brought to you anywhere, at your convenience, by calling our team 45 minutes before you finish shopping.
The service is completely free of charge for deliveries made to midtown selected hotels. We also offer home delivery priced based on your location for same day deliveries, or next day deliveries. For assistance or more information call 212 840 0174
CBH reserves the right to not accept any shopping item, including food, beverages, perishable items, groceries items, flowers, delicate or breakable objects, prescription drugs, money or cash, jewelry, precious metal and watches, personal belongings, live animals and any items that are illegal under New York State Law.
CBH hands free service reserves the right to decline the acceptance or collection of any bag
The weight of each Hands Free Shopping delivery bag shall not exceed 5 kg/ 10 lb.
Shopping bags not collected within 10 days will be disposed of according to CBH management policies.
CBH hands free will aim to deliver to the customer the Hands Free Shopping bags within 30 minutes after customer sends the notification for collection to CBH Hands Free Shopping service team. CBH cannot guarantee this time period and do not accept liability in case of any delays.
Partial delivery of items from one delivery bag is not permitted.
CBH shall neither be held responsible nor liable for the loss or damage of any bag or items dropped or collected for the Hands Free Shopping service.
By registering to the Hands Free Shopping service, the customer accepts the above terms and conditions.
Other terms and conditions may apply.